Privacy Policy

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At Chicken Run, your privacy is straightforward. This policy explains what information we collect, why we collect it, and our commitment to protecting it when you use our website or place an order.

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1. Information We Collect

• Contact & Order Details: Your name, phone number, email address, and pickup or delivery address when you place an online order or book catering.

• Payment Information: Card numbers and billing details are transmitted securely directly to our third-party payment processors. We never see or store your full card information on our servers.

• Messages & Requests: Any comments, special dietary notes, or catering requests you submit through our contact forms.

2. How We Use Your Information

• Preparing and fulfilling your food orders and catering reservations.

• Sending transactional notifications, such as order receipts, pickup reminders, or delivery status updates.

• Responding to customer service questions or feedback.

3. We Do Not Sell, Lease, or Loan Your Data

• Zero Commercial Sharing: We will not sell, lease, rent, trade, or loan your personal information to any third party for marketing, advertising, or list-building purposes under any circumstances.

• Essential Service Providers Only: Your data is shared strictly with trusted tools necessary to complete your transaction (e.g., our payment gateway to process cards, or a dispatch service to deliver an order). These providers are contractually prohibited from using your data for any independent purpose.

4. Data Security & Retention

• We use industry-standard security safeguards to protect your personal details from unauthorized access, alteration, or disclosure.

• We retain transaction details only as long as necessary for tax compliance, accounting, and dispute resolution.

5. Contact Us

If you have questions about this policy or want to update or remove your contact information from our records, contact us at:

• Chicken Run

• Email: eat@chickenrun.food